AGREEMENT TO OUR LEGAL TERMS

 

Tizzle Zizzle App LTD (“Company,” “we,” “us,” or “our”) is a company registered in England at Hawson Court Lodge, Buckfastleigh, Devon TQ11 0HP. We operate the website wehanzi.com (the “Site”), the mobile application WeHanzi (the “App”), and any associated products or services that reference or link to these terms (collectively, the “Services”).

 

Our mission is to help you learn Mandarin by providing a mobile app, website-based resources, teaching services, events, and physical study materials.

 

You may contact us by phone at 00447490665992, via email at ben@sdk.chat, or by mail at Hawson Court Lodge, Buckfastleigh, Devon TQ11 0HP, England.

 

These Terms and Conditions (“Legal Terms”) form a binding agreement between you, as an individual or on behalf of an entity (“you”), and Tizzle Zizzle App LTD concerning your use of and access to the Services. By accessing or using the Services, you confirm that you have read, understand, and consent to be bound by these Legal Terms in their entirety. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, YOU ARE PROHIBITED FROM USING THE SERVICES AND MUST STOP USING THEM IMMEDIATELY.

 

Any supplemental terms or documents that appear on the Services are incorporated by reference. We reserve the right to make modifications to these Legal Terms at our discretion. Updates will be indicated by changing the “Last updated” date, and you waive any right to specific notice of each such change. You are responsible for reviewing these Legal Terms periodically to remain aware of any changes. By continuing to use the Services after these updated Legal Terms are posted, you will be presumed to have accepted those revisions.

 

To access and use our Services, you must be at least thirteen (13) years of age or the equivalent minimum age in your country of residence as determined by the Apple Account creation process. By creating an account, you represent and warrant that you meet this age requirement.

 

We suggest that you keep a printed copy of these Legal Terms for your records.

 

1. OUR SERVICES

 

The information provided by the Services is not intended for distribution or use in any jurisdiction or country where doing so would contravene laws or regulations or subject us to any registration requirements in those jurisdictions or countries. If you access the Services from outside these jurisdictions, you do so on your own initiative and are solely responsible for respecting any local laws that apply.

 

The Services do not adhere to industry-specific regulations such as HIPAA or FISMA, so if your intended use is covered by such laws, you may not use the Services. Additionally, you may not use the Services in ways that would violate the Gramm-Leach-Bliley Act (GLBA).

 

2. INTELLECTUAL PROPERTY RIGHTS

 

Our Intellectual Property

 

We own or hold valid licences for all intellectual property rights found in our Services. This includes, but is not limited to, source code, databases, functionality, software, website designs, audio, video, text, photos, and graphics (collectively, the “Content”), along with the trademarks, service marks, and logos contained therein (the “Marks”).

 

Our Content and Marks are safeguarded by copyright and trademark laws as well as additional intellectual property regulations worldwide. The Content and Marks are presented “AS IS” within the Services for your personal, non-commercial use only or for internal business use.

 

Your Use of Our Services

 

Subject to your adherence to these Legal Terms, including the “PROHIBITED ACTIVITIES” section, we grant you a non-exclusive, non-transferable, revocable licence to:

1.Access the Services; and

2.Download or print a copy of the Content you have properly accessed, strictly for your personal, non-commercial, or internal business use.

 

 

No portion of the Services, Content, or Marks may be reproduced, aggregated, republished, uploaded, posted, publicly displayed, transmitted, distributed, licensed, sold, or otherwise exploited for any commercial purpose without our explicit written permission.

 

If you want to use our Services, Content, or Marks in a way that is not covered by these Legal Terms, please contact ben@sdk.chat. If such permission is granted, you must identify Tizzle Zizzle App LTD as the owner or licensor and retain any copyright or proprietary notices.

 

We reserve all rights regarding the Services, Content, and Marks that are not explicitly granted to you under these Legal Terms. Any violation of our intellectual property rights is a significant breach of these Legal Terms and will result in immediate termination of your right to use the Services.

 

Your Submissions and Contributions

 

Review both this section and the “PROHIBITED ACTIVITIES” section before using the Services to understand:

•(a) the rights you grant to us, and

•(b) the obligations you have when you post or upload anything through the Services.

 

Submissions

 

If you send us any questions, comments, suggestions, ideas, feedback, or other information (“Submissions”), you assign to us all intellectual property rights to those Submissions. This means we may use and disseminate such Submissions for any legal purpose without providing notice or compensation to you.

 

Contributions

 

The Services may allow you to share or post content (including text, video, audio, photographs, music, graphics, comments, ratings, personal information, etc.) in blogs, message boards, online forums, or other areas (“Contributions”). Submissions that are publicly posted are also deemed Contributions. Contributions might be accessible to other users and could be visible through third-party websites.

 

By posting Contributions, you give us an unrestricted, irrevocable, perpetual, non-exclusive, transferable, royalty-free, paid-up, worldwide licence to use, copy, reproduce, sell, resell, publish, broadcast, alter, translate, combine with other works, distribute, and otherwise exploit your Contributions (including your name, trademarks, and logos) for any lawful reason, including commercial and advertising purposes. We may display your identity in relation to your Contributions and are not obligated to pay or credit you.

 

You are responsible for ensuring your Submissions or Contributions:

•Comply with these Legal Terms and do not violate any law or someone else’s rights.

•Are original or that you have sufficient rights to share them.

•Are not confidential or harmful, and do not include inappropriate or illegal material.

 

We reserve the right to remove or modify any of your posted Content if we believe it is harmful or in breach of these Legal Terms. Violations may also result in the suspension or disabling of your account and, if necessary, reporting you to appropriate authorities.

 

Copyright Infringement

 

We respect the intellectual property rights of others. If you believe material provided on the Services infringes your copyright, see the “COPYRIGHT INFRINGEMENTS” section.

 

3. USER REPRESENTATIONS

 

By using the Services, you confirm that:

1.Any registration information you provide is correct, current, and complete.

2.You will keep your registration data accurate and up to date.

3.You possess the legal capacity to agree to these Legal Terms and will follow them.

4.You are not a minor in the jurisdiction where you reside.

5.You will not access the Services through non-human or automated means (bots, scripts, etc.).

6.You will not use the Services for an unlawful or unauthorised purpose.

7.Your use of the Services complies with all relevant laws and regulations.

 

We reserve the right to suspend or terminate your account if any submitted information is false, inaccurate, outdated, or incomplete.

 

4. USER REGISTRATION

 

You may be required to create an account to access certain Services. You are responsible for safeguarding your password and all activity that occurs under your login. We reserve the right to revoke or modify a username you select if it is offensive, obscene, or otherwise unsuitable in our sole discretion.

 

5. PRODUCTS

 

We strive to display product colors, features, and other details as accurately as possible. However, we cannot guarantee that your computer or device’s display accurately represents the products. Availability of products may vary, and we may discontinue products at any time without notice. Prices are also subject to change without warning.

 

6. PURCHASES AND PAYMENT

 

We accept:

•Visa

•Mastercard

 

You agree to provide current, accurate purchase and account information for all transactions made through the Services. You will promptly update any account or payment method details as they change (e.g., email, payment card expiration date). Any required sales tax may be added to the purchase price. All payments must be made in Euros.

 

You agree to pay all charges at the listed prices, including any shipping fees, and you authorise us to charge your selected payment provider at the time you place your order. We may correct pricing errors after payment has been requested or received.

 

We reserve the right to decline or cancel any order at our discretion. We may limit purchases per person, household, or order, or cancel orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.

 

7. SUBSCRIPTIONS

 

Billing and Renewal

 

Subscription plans will auto-renew unless cancelled. You agree that we may charge your chosen payment method automatically for each renewal unless you cancel your subscription. The billing cycle depends on the subscription plan you selected.

 

Free Trial

New users who register for the Services may be offered a 14-day free trial. Following the trial, the subscription fee for your chosen plan will be charged unless you cancel before the free trial ends.

 

Cancellation

 

You may cancel your subscription at any time in the Settings -> Account -> Subscriptions section on your iOS device. The cancellation takes effect after the current paid term ends. For assistance or questions about our Services, please email us at ben@sdk.chat.

 

Fee Changes

 

We may revise our subscription fees from time to time. Any changes will be communicated according to relevant laws.

 

8. RETURN/REFUNDS POLICY

 

All sales are final. No refunds will be given.

 

9. SOFTWARE

 

Some parts of our Services may include software. If the software is subject to an end user licence agreement (“EULA”), then that agreement applies to your use of the software. Otherwise, we grant you a non-exclusive, revocable, personal, non-transferable licence to use the software solely in connection with our Services and pursuant to these Legal Terms. The software is provided “AS IS” without any warranties. You assume all risks of using it.

 

10. PROHIBITED ACTIVITIES

 

You agree not to use the Services for any purpose other than what we make them available for. Specifically, you shall not:

1.Gather data or other content from the Services to compile a database or directory without our written permission.

2.Mislead or trick others to learn sensitive information (e.g., passwords).

3.Interfere with security-related features of the Services.

4.Disparage, tarnish, or harm us or the Services.

5.Use information from the Services to harass or harm someone else.

6.Abuse our support services or submit false reports of misconduct.

7.Use the Services in a way that violates any laws or regulations.

8.Frame or link to the Services without authorisation.

9.Upload or transmit malicious code (e.g., viruses, Trojan horses).

10.Use automated methods (scripts, robots, data mining) to access the Services without permission.

11.Remove copyright notices or other proprietary rights from any Content.

12.Impersonate another user or use someone else’s username.

13.Upload or transmit any passive or active information collection mechanism (e.g., spyware).

14.Overburden the Services or disrupt networks connected to the Services.

15.Harass, threaten, or intimidate our employees or agents.

16.Circumvent our systems designed to prevent or restrict access to the Services.

17.Copy or modify the Services’ software, or reverse engineer any part of it.

18.Use, launch, or distribute any automated system (spider, bot, etc.) to access the Services.

19.Use a buying/purchasing agent to make purchases on the Services.

20.Use the Services to collect users’ information for unsolicited email.

21.Use the Services to compete with us or for any unauthorised commercial venture.

22.Advertise or sell products or services via the Services without permission.

 

11. USER GENERATED CONTRIBUTIONS

 

The Services may allow you to submit or post content visible to other users or third-party websites (“Contributions”). Any content you post might be viewed as non-confidential and non-proprietary. When you create or post Contributions, you represent that:

1.You own or have the necessary licences or consents to use your Contributions, and no third-party rights are violated by their posting.

2.You have permission from any identifiable individuals in your Contributions.

3.Your Contributions are truthful, accurate, and not misleading.

4.Your Contributions are not advertisements, spam, or other solicitations.

5.Your Contributions do not contain unlawful, obscene, harassing, or similarly objectionable content.

6.Your Contributions do not violate any relevant laws, including those protecting minors.

7.Your Contributions do not infringe the privacy rights of any third party.

8.Your Contributions are not hateful or discriminatory.

Misuse of the Services in violation of the above can lead to suspension or termination of your usage rights.

 

12. CONTRIBUTION LICENCE

 

By submitting Contributions through the Services or linking an external account so your Contributions become accessible through the Services, you grant us an unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully paid-up, global right and licence to host, store, publish, distribute, perform, display, and modify your Contributions (and your image/voice within them) for any purpose. This licence includes creating derivative works from your Contributions.

 

We do not claim ownership over your Contributions; you retain full ownership. However, we are not liable for any statements or representations you provide through your Contributions. You are solely responsible for your Contributions, and you agree not to hold us responsible or pursue legal action related to them.

 

We may edit, reclassify, or remove any Contributions at any time for any reason and are under no obligation to monitor them.

 

13. MOBILE APPLICATION LICENCE

 

Use Licence

 

If you access the Services using our App, we grant you a revocable, non-exclusive, non-transferable, limited licence to install and use the App on your devices under these Legal Terms. You agree not to:

1.Reverse engineer or decrypt the App, except where allowed by law.

2.Modify, translate, or create derivative works from the App.

3.Use the App for any unauthorised or illegal activity.

4.Remove proprietary notices within the App.

5.Use the App for commercial reasons or on multiple devices simultaneously.

6.Use the App to send automated queries or unsolicited messages.

7.Use any of our proprietary information to develop competitive software.

 

Apple and Android Devices

 

When you obtain the App through the Apple Store or Google Play (each, an “App Distributor”), you agree:

1.The licence is limited to installing and using the App on devices running Apple iOS or Android, as applicable.

2.We are responsible for maintenance and support regarding the App, not the App Distributor.

3.If the App does not meet any applicable warranty, you may notify the App Distributor for a refund if you paid for the App. Otherwise, the App Distributor has no further warranty obligation.

4.You are not in a country restricted by U.S. embargoes or designated by the U.S. government as “terrorist-supporting,” nor are you on any prohibited or restricted party lists.

5.You must comply with third-party terms when using the App (e.g., VoIP agreements).

6.The App Distributor is a third-party beneficiary to these terms and may enforce them against you.

 

14. SOCIAL MEDIA

 

You may link your account with external third-party accounts (“Third-Party Accounts”). By doing so, you confirm you are allowed to share login credentials, and granting us such access does not violate your agreements with those third-party providers. Once linked, we can access and potentially store content you provided to your Third-Party Account (“Social Network Content”) to display it on the Services.

 

You can disconnect your Third-Party Accounts at any time via account settings or by contacting us. Please note that the third-party provider’s terms govern your relationship with those external services, and we are not responsible for reviewing any Social Network Content for accuracy or compliance.

 

15. THIRD-PARTY WEBSITES AND CONTENT

 

Our Services may feature links to other websites (“Third-Party Websites”) or show content from third parties (“Third-Party Content”). We do not investigate or verify such external resources, and we are not responsible for their accuracy, opinions, or policies. Inclusion of links or use of Third-Party Content does not imply our endorsement.

If you choose to leave the Services to visit Third-Party Websites or use Third-Party Content, you do so at your own risk. Purchases from third parties are strictly between you and those parties. You agree we are not liable for damages arising from your interactions with Third-Party Websites or Content.

 

16. SERVICES MANAGEMENT

 

We may, but are not obligated to:

1.Monitor the Services for violations of these Legal Terms.

2.Take legal action against anyone who violates these Legal Terms or the law.

3.Restrict or disable your Contributions or any part of them at our sole discretion, without notice.

4.Remove or disable files and content if they burden our systems.

5.Otherwise manage the Services to protect our rights and property and ensure proper functionality.

 

17. COPYRIGHT INFRINGEMENTS

 

If you believe content on the Services violates your copyright, please notify us using the contact details in the “CONTACT US” section. We will forward your Notice to the person who posted the allegedly infringing material. Be aware that under certain laws, you may be liable for damages if you falsely claim infringement.

 

18. TERM AND TERMINATION

 

These Legal Terms remain in effect while you use the Services. WE RESERVE THE RIGHT TO DENY ACCESS TO ANYONE, FOR ANY REASON OR NO REASON, WITHOUT NOTICE OR LIABILITY, including if you breach these Legal Terms. We may end your use of the Services, delete your account, or remove Content without warning.

If we suspend or terminate your account, you may not create a new one under your name or any third party’s name. We also reserve the right to pursue legal actions, including civil, criminal, or injunctive relief.

 

19. MODIFICATIONS AND INTERRUPTIONS

 

We may alter, suspend, or remove parts of the Services at any time without notice. We are not obligated to update the Services and will not be liable if all or part of the Services is unavailable for any duration. You agree that we have no liability for any losses or inconveniences arising from such downtime or modifications.

 

20. GOVERNING LAW

 

These Legal Terms are governed by the laws of England and Wales, excluding the UN Convention on Contracts for the International Sale of Goods. If you ordinarily reside in the EU as a consumer, you retain the protection of mandatory laws in your country of residence. Both you and Tizzle Zizzle App LTD accept the non-exclusive jurisdiction of the courts in Exeter, England (or the EU member state where you live, for consumer-related claims).

 

21. DISPUTE RESOLUTION

 

Informal Negotiations

 

Both parties (“Parties”) agree to attempt to resolve any dispute, controversy, or claim (“Dispute”) through good-faith negotiations for at least 30 days before seeking other remedies.

 

Binding Arbitration

 

Any Dispute that cannot be resolved through informal negotiations shall be settled by one arbitrator, chosen according to the Arbitration and Internal Rules of the European Court of Arbitration in Strasbourg. The arbitration seat is Exeter, England, conducted in English, governed by the substantive laws of England.

 

Restrictions

 

Disputes must be handled on an individual basis—no class actions or consolidated proceedings. There is no ability to act as a representative of the general public or others.

 

Exceptions

 

The above arbitration rules do not apply to Disputes about intellectual property rights, allegations of theft or privacy invasion, or claims for injunctive relief. If part of this arbitration clause is found unenforceable, that portion shall be handled by a court of competent jurisdiction, and the rest remains binding.

 

22. CORRECTIONS

 

We may correct errors or oversights in the information on the Services, including pricing and availability, at any time without prior notice.

 

23. DISCLAIMER

 

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” USE OF THE SERVICES IS 

AT YOUR SOLE RISK. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THE ACCURACY OR COMPLETENESS OF THE SERVICES’ CONTENT OR ANY CONTENT ON THIRD-PARTY LINKS OR MOBILE APPLICATIONS LINKED WITH THE SERVICES. WE ARE NOT RESPONSIBLE FOR ANY PERSONAL INJURY, PROPERTY DAMAGE, UNAUTHORISED ACCESS, SERVICE INTERRUPTIONS, BUGS OR VIRUSES, OR ANY ERRORS OR OMISSIONS RESULTING FROM THE USE OF THE SERVICES. ANY PRODUCT OR SERVICE ADVERTISED BY A THIRD PARTY THROUGH THE SERVICES IS NOT OUR RESPONSIBILITY, AND ANY TRANSACTIONS YOU HAVE WITH THIRD PARTIES SHOULD BE UNDERTAKEN WITH DUE CAUTION.

 

24. LIMITATIONS OF LIABILITY

 

WE, OUR DIRECTORS, EMPLOYEES, OR AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF SUCH POSSIBLE DAMAGES. IN ANY EVENT, OUR TOTAL LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER WILL NOT EXCEED THE AMOUNT YOU HAVE PAID TO US IN THE SIX (6) MONTH PERIOD PRECEDING THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON WARRANTIES OR THE EXCLUSION OF CERTAIN DAMAGES. IF THESE LAWS APPLY, SOME OR ALL OF THE ABOVE DISCLAIMERS MAY NOT APPLY TO YOU, AND YOU MAY HAVE OTHER RIGHTS.

 

25. INDEMNIFICATION

 

You agree to defend, indemnify, and hold us (including our subsidiaries, affiliates, officers, agents, and employees) harmless from any loss, liability, claim, or demand (including reasonable legal fees) arising out of:

1.Your Contributions.

2.Your use of the Services.

3.Your breach of these Legal Terms.

4.Your violation of any warranties or representations in these Legal Terms.

5.Your violation of third-party rights, including intellectual property rights.

6.Your harmful actions toward another user.

 

We reserve the right, at your cost, to assume our own defence if required, and you agree to cooperate.

 

26. USER DATA

 

We keep certain data that you send to the Services to facilitate performance and management, but we do not guarantee backups. You bear sole responsibility for the data you provide or create while using the Services. We disclaim liability for any data loss or corruption, and you waive any right of action against us arising from such loss or corruption.

 

27. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

 

Using the Services, emailing us, or filling out online forms constitute electronic communications. You consent to receive such communications and acknowledge that agreements, notices, and other communications provided electronically meet any requirement for such communications in writing. YOU AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, AND OTHER ELECTRONIC RECORDS, and you waive any rights requiring non-electronic signatures or records.

 

28. CALIFORNIA USERS AND RESIDENTS

 

If your complaint is not resolved to your satisfaction, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by phone at (800) 952-5210 or (916) 445-1254.

 

29. MISCELLANEOUS

 

These Legal Terms, along with any additional policies or guidelines posted by us in the Services, constitute the full agreement between you and us. Our failure to enforce any right or provision does not waive it. These Legal Terms remain valid to the greatest extent allowed by law. We can assign our rights or obligations at any time. We are not liable for delays or failures beyond our reasonable control. If any clause in these Legal Terms is deemed unlawful, void, or unenforceable, it can be severed without affecting the remaining clauses. No partnership or joint venture is formed by these Legal Terms. You agree not to contest the validity of these Legal Terms because they are in electronic form.

 

30. CONTACT US

 

For questions or complaints about the Services, you may reach us here:

 

Tizzle Zizzle App LTD

Hawson Court Lodge

Buckfastleigh, Devon TQ11 0HP

England

Phone: 00447490665992

Email: ben@sdk.chat

 

31. Apple

Apple logo® and Apple® are trademarks of Apple Inc., registered in the U.S. and other countries.